3 Days Exchange/Return

Exchange/Return Policy

At Mukul Jain Huf ( Intellivsion.Ecom ), we strive to provide our customers with a satisfying shopping experience. We understand that occasionally, a customer may need to return or exchange a product. Please read our return policy carefully to ensure a smooth process.

1. Eligibility for  Exchanges or Returns.

• To be eligible for a return or exchange, the product must be unused, undamaged, and in its original packaging.
• Exchanges/Return are only accepted within 3 days from the date of purchase.
• Customized or personalized products are not eligible for return or exchange unless there was an error on our part.

2. Store Voucher

• For both COD & Prepaid Orders , Instead of providing money back refunds to the customer's account, we provide a store voucher for the returned product's value. This voucher can be used for future purchases on our website.
• The store voucher will be valid for one year from the date of issue.
• The store voucher is non-transferable and cannot be redeemed for cash.
• The Store voucher can be used multiple time as well.
• If you refused a paid product at the delivery, we will issue store voucher as compensation. This credit can be used for future purchases.

3. Points and Shipping Policy

• We offer free shipping for the first return or exchange of a product. If you need to return or exchange a product multiple times, subsequent to and fro shipping charges will be apply.
• In case of a defective or damaged product, we will cover the shipping charges for returns and exchanges.
• If shipping pickup service is not available for your location, you will need to send the product back to us at your own responsibility.

4. Process for Returns and Exchanges

• To initiate a return or exchange, please contact our customer support team within 3 days of receiving the product.
• You can also return or exchange by clicking on button or link provide on the website.
  
• Please note that the exchange and return process may take some time as we carefully assess the condition of the returned product. We appreciate your patience and cooperation throughout this process..

5. Exceptions

• Sale or discounted items are final and not eligible for return or exchange unless there was a manufacturing defect.
• Bullion products, including silver bars and coins, are non-returnable due to market fluctuations.
• If you decide to cancel a pre-paid order (Not Dispatched), we will process a refund after deducting 50%(From the Total Amount) order cancellation charges. The remaining amount will be refunded to the original payment source.

CUSTOMER CARE

In case you need any help or have any queries/suggestions/feedback you can reach us at helpsilveressence@gmail.com or at +91- 9286360646 between 12 am to 8 pm, 7 days a week.